FAQs FAQs

 

Frequently Asked Questions

Find answers to common questions about our surgical instruments and services

At Regal Instruments, we use two main types of stainless steel based on the function of the instrument:

Martensitic Stainless Steel (AISI 410 / 420)

Used for: Scissors, forceps, scalpel handles, needle holders, and other cutting or working instruments.

  • Excellent corrosion resistance (suitable for repeated autoclaving)
  • High strength and long-lasting edge retention
  • Magnetic - compatible with sterilization trays and detection systems
  • Heat-treatable for improved performance

Austenitic Stainless Steel (AISI 304 / 316)

Used for: Retractors, instrument handles, trays, and hollowware (non-cutting tools).

  • Superior corrosion resistance
  • Non-magnetic
  • Smooth finish and easier to form or shape
  • Ideal where extreme hardness isn't required

Both materials comply with BS EN ISO 7153-1:2016 and ASTM F899 standards.

At Regal Instruments, most of our surgical instruments are reusable, made from high-grade stainless steel suitable for repeated autoclaving and sterilization.

If an item is single-use, it will be clearly labeled as "Single Use" on the product listing or packaging.

If it is not mentioned, then by default, the item is intended for reusable use.

We follow industry standards and ensure all reusable instruments meet the required sterilization and durability guidelines. If you have any doubts about a specific product, feel free to contact us for clarification at sales@regalinstruments.com.

Yes, all our instruments are manufactured under ISO 13485, ISO 9001 and CE-certified standards. To view our official certifications, please visit: Quality Certificates.

Yes, we ship globally using DHL, FedEx, UPS and Register Mail. Tracking numbers are provided after dispatch.

Our delivery time includes two parts:

1. Handling Time (Preparation Before Dispatch):

In-stock items: Shipped within 3 to 4 business days. Out-of-stock items: May take 2 to 4 weeks to manufacture, depending on the item and quantity.

2. Shipping Time (Courier Delivery After Dispatch):

DHL / FedEx / UPS (Express): Delivery in approximately 3 to 10 business days. Registered Mail / Postal Service: Delivery may take 30 to 40 days.

🚚 Remote Area Surcharge:

If your shipping address is in a remote or out-of-service area (as defined by DHL, FedEx, or UPS), the courier may charge an additional remote area delivery fee. In such cases, we will contact you before dispatch for approval and payment of the surcharge.

We recommend providing a major city or accessible delivery address when possible to avoid delays or extra charges.

📩 Urgent Orders:

For urgent delivery or any questions regarding shipping, please email us at sales@regalinstruments.com before or after placing your order.

Note: We kindly request customers to review the delivery timelines carefully. This helps prevent misunderstandings or complaints regarding delays caused by courier services or customs processes.

Any import fees charged by your country’s customs office are beyond our control. We aim to provide full transparency by making you aware ahead of time that recipients are responsible for any potential import duties or taxes.

You can place your order via the website, or contact us directly:

We'll prepare and send a proforma invoice based on your requirements.

You need to send us direct email at sales@regalinstruments.com with subject of (Order #[Enter your order number here] Cancellation ), Also email should be send within 1 hour after purchase. Please mention valid reason to cancel your order, change of mind is not acceptable. You need to wait order cancel confirmation email from our team and if your cancellation is accepted then we will refund your amount after 5% detuction, as payment processing fee.

All our instruments come with a 1-year limited warranty covering manufacturing defects in material or workmanship. This does not cover damage caused by misuse, normal wear, or improper handling. To submit a claim, email us your order number, clear photos and video showing the issue, and a short description. We will evaluate the claim within 10 business days. If your claim is approved, we will ship a replacement piece free of cost, and the return shipping of the defective item (if required) will be your responsibility. Bulk and custom orders are also covered under this policy. Single-use items are only eligible for replacement if reported damaged within 48 hours of delivery.

 

 

Frequently Asked Questions

Find answers to common questions about our surgical instruments and services

At Regal Instruments, we use two main types of stainless steel based on the function of the instrument:

Martensitic Stainless Steel (AISI 410 / 420)

Used for: Scissors, forceps, scalpel handles, needle holders, and other cutting or working instruments.

  • Excellent corrosion resistance (suitable for repeated autoclaving)
  • High strength and long-lasting edge retention
  • Magnetic - compatible with sterilization trays and detection systems
  • Heat-treatable for improved performance

Austenitic Stainless Steel (AISI 304 / 316)

Used for: Retractors, instrument handles, trays, and hollowware (non-cutting tools).

  • Superior corrosion resistance
  • Non-magnetic
  • Smooth finish and easier to form or shape
  • Ideal where extreme hardness isn't required

Both materials comply with BS EN ISO 7153-1:2016 and ASTM F899 standards.

At Regal Instruments, most of our surgical instruments are reusable, made from high-grade stainless steel suitable for repeated autoclaving and sterilization.

If an item is single-use, it will be clearly labeled as "Single Use" on the product listing or packaging.

If it is not mentioned, then by default, the item is intended for reusable use.

We follow industry standards and ensure all reusable instruments meet the required sterilization and durability guidelines. If you have any doubts about a specific product, feel free to contact us for clarification at sales@regalinstruments.com.

Yes, all our instruments are manufactured under ISO 13485, ISO 9001 and CE-certified standards. To view our official certifications, please visit: Quality Certificates.

Yes, we ship globally using DHL, FedEx, UPS and Register Mail. Tracking numbers are provided after dispatch.

Our delivery time includes two parts:

1. Handling Time (Preparation Before Dispatch):

In-stock items: Shipped within 3 to 4 business days. Out-of-stock items: May take 2 to 4 weeks to manufacture, depending on the item and quantity.

2. Shipping Time (Courier Delivery After Dispatch):

DHL / FedEx / UPS (Express): Delivery in approximately 3 to 10 business days. Registered Mail / Postal Service: Delivery may take 30 to 40 days.

🚚 Remote Area Surcharge:

If your shipping address is in a remote or out-of-service area (as defined by DHL, FedEx, or UPS), the courier may charge an additional remote area delivery fee. In such cases, we will contact you before dispatch for approval and payment of the surcharge.

We recommend providing a major city or accessible delivery address when possible to avoid delays or extra charges.

📩 Urgent Orders:

For urgent delivery or any questions regarding shipping, please email us at sales@regalinstruments.com before or after placing your order.

Note: We kindly request customers to review the delivery timelines carefully. This helps prevent misunderstandings or complaints regarding delays caused by courier services or customs processes.

Any import fees charged by your country’s customs office are beyond our control. We aim to provide full transparency by making you aware ahead of time that recipients are responsible for any potential import duties or taxes.

You can place your order via the website, or contact us directly:

We'll prepare and send a proforma invoice based on your requirements.

You need to send us direct email at sales@regalinstruments.com with subject of (Order #[Enter your order number here] Cancellation ), Also email should be send within 1 hour after purchase. Please mention valid reason to cancel your order, change of mind is not acceptable. You need to wait order cancel confirmation email from our team and if your cancellation is accepted then we will refund your amount after 5% detuction, as payment processing fee.

All our instruments come with a 1-year limited warranty covering manufacturing defects in material or workmanship. This does not cover damage caused by misuse, normal wear, or improper handling. To submit a claim, email us your order number, clear photos and video showing the issue, and a short description. We will evaluate the claim within 10 business days. If your claim is approved, we will ship a replacement piece free of cost, and the return shipping of the defective item (if required) will be your responsibility. Bulk and custom orders are also covered under this policy. Single-use items are only eligible for replacement if reported damaged within 48 hours of delivery.

 

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